Your Privacy, Our Commitment

This Privacy Policy governs the collection, use, disclosure, storage, and protection of personal information by The House of AGRELIS in connection with your access to, and use of, our website, products, services, and all related communications. It applies to all visitors, customers, and individuals who interact with our digital platforms or otherwise provide personal information to the House.

By accessing our website or using our services, you acknowledge that you have read and understood this Privacy Policy. Where your consent is required by applicable law, your continued interaction with our website or the voluntary submission of your personal information constitutes your consent to the collection, use, and processing of such information as described in this Policy. We are committed to handling all personal information with discretion, transparency, and in accordance with applicable privacy and data protection laws.

We collect personal information that you voluntarily provide to The House of AGRELIS, together with certain technical information that is collected automatically when you access or interact with our website. The information we collect enables us to provide our products and services, process transactions, enhance your experience, maintain the security of our platforms, and comply with our legal and regulatory obligations.

Information You Provide

Depending on your interaction with the House, you may choose to provide information including:

• Your name and contact details, including your email address, telephone number, and postal address.
• Billing and delivery addresses.
• Payment information required to complete a purchase. Payment credentials are processed securely by our authorised payment service providers and are not stored by Agrelis except where necessary to complete or administer your transaction.
• Order details, purchase history, and product preferences.
• Communications submitted to our Customer Care team, including enquiries, feedback, and support requests.
• Preferences relating to marketing communications, where you choose to receive them.
• Any other information you voluntarily provide while interacting with our website or services.

Information Collected Automatically

When you visit or use our website, certain information may be collected automatically through cookies and similar technologies, including:

• Device and technical information, such as your IP address, browser type, operating system, device identifiers, and language preferences.
• Website usage information, including pages visited, features accessed, navigation paths, session duration, and interactions with our website.
• Referral information, including the websites, advertisements, search engines, or links through which you accessed our website.
• Cookie identifiers and similar technologies that help us remember your preferences, improve website functionality, analyse performance, and enhance your browsing experience, subject to your cookie preferences where required by applicable law.

We collect only the information reasonably necessary to operate our business, fulfil your requests, improve our services, protect the security of our website, and meet our legal and regulatory responsibilities.

We use your personal information only for legitimate business purposes and in accordance with applicable privacy and data protection laws. The manner in which we use your information depends on the nature of your interaction with The House of AGRELIS and the services you request. Our purposes include the following:

Order Fulfilment

To process, verify, fulfil, and deliver your orders, administer payments, provide order updates, facilitate returns or other post-purchase services where applicable, and ensure a seamless customer experience.

Account Administration

To create, maintain, and manage your customer account, authenticate your identity where appropriate, remember your preferences, and provide access to account-related features and services.

Customer Communications

To communicate with you regarding your orders, deliveries, enquiries, customer support requests, account notifications, and other service-related matters necessary for the administration of our relationship with you.

Marketing Communications

Where you have provided your consent, or where otherwise permitted by applicable law, to share information about Agrelis products, collections, services, events, editorial content, and other communications that may be of interest to you. You may withdraw your consent or update your communication preferences at any time in accordance with applicable law.

Website Performance And Experience

To understand how our website is used, improve its functionality, optimise performance, personalise your browsing experience, develop new features, and maintain the quality and reliability of our digital services.

Security And Fraud Prevention

To protect our customers, website, business operations, and third-party partners by detecting, investigating, preventing, and responding to fraud, unauthorised access, misuse of our services, security incidents, and other activities that may compromise the integrity of our systems.

Legal And Regulatory Compliance

To comply with applicable laws, regulations, legal proceedings, regulatory requirements, court orders, and lawful requests from competent authorities, and to establish, exercise, or defend our legal rights where necessary.

We process personal information only to the extent reasonably necessary for these purposes and retain it only for as long as required to fulfil those purposes or to comply with applicable legal and regulatory obligations.

Where required by applicable privacy and data protection laws, The House of AGRELIS processes personal information only where a valid legal basis exists. Depending on the nature of your interaction with us, processing may be carried out on one or more of the following lawful grounds:

Performance of a Contract

Where processing is necessary to enter into or perform a contract with you, including processing orders, administering payments, arranging delivery, providing customer support, and fulfilling our contractual obligations.

Consent

Where you have freely given your consent for a specific purpose, such as receiving marketing communications or agreeing to the use of certain cookies. Where permitted by law, you may withdraw your consent at any time, although this will not affect the lawfulness of processing carried out before such withdrawal.

Legitimate Interests

Where processing is necessary for our legitimate business interests, including operating and improving our website, protecting the security and integrity of our services, preventing fraud, responding to customer enquiries, maintaining business records, and enhancing the customer experience, provided that such interests are not overridden by your fundamental rights and freedoms.

Compliance with Legal Obligations

Where processing is necessary to comply with applicable laws, regulations, legal proceedings, court orders, regulatory requirements, or lawful requests from competent governmental or regulatory authorities.

Where more than one lawful basis applies to a particular processing activity, The House of AGRELIS may rely on each applicable basis as permitted under relevant privacy and data protection laws.

Our website uses cookies and similar technologies to provide, maintain, secure, and improve your browsing experience. These technologies help us operate our website efficiently, remember your preferences, understand how our digital platforms are used, and, where permitted by applicable law, deliver content and communications that may be relevant to your interests.

Cookies are small text files that are stored on your device when you visit our website. They enable certain website features, support security, and assist us in understanding and enhancing the performance of our services.

Essential Cookies

These cookies are strictly necessary for the operation of our website and cannot generally be disabled through our systems. They support core functionality such as website navigation, secure access, shopping cart functionality, checkout processes, and fraud prevention.

Performance And Analytics Cookies

These cookies help us understand how visitors interact with our website by collecting aggregated or, where applicable, pseudonymised information regarding website usage, navigation patterns, and overall performance. This information enables us to improve the quality, functionality, and reliability of our digital services.

Functional Cookies

These cookies remember your preferences and selected settings, allowing us to provide a more personalised and consistent browsing experience across future visits.

Marketing And Advertising Cookies

Where your consent is required and has been obtained, these cookies may be used by us or our authorised third-party partners to understand your interests, measure the effectiveness of marketing activities, and present advertisements or promotional content that may be more relevant to you across our website and other digital platforms.

You may manage or modify your cookie preferences through your browser settings or any cookie preference tools made available on our website, where applicable. Please note that restricting or disabling certain cookies may affect the availability, functionality, security, or performance of certain features and services offered through our website.

The House of Agrelis does not sell or rent your personal information to third parties for their direct marketing purposes. We disclose personal information only where it is reasonably necessary to operate our business, provide our products and services, comply with applicable legal obligations, protect our legitimate interests, or where you have otherwise authorised such disclosure.

Your personal information may be shared in the following circumstances:

Service Providers

With carefully selected third-party service providers, business partners, and professional advisers who perform services on our behalf, including payment processing, order fulfilment, shipping, website hosting, technology infrastructure, analytics, customer support, marketing services, and other business operations. These parties are permitted to access personal information only to the extent necessary to perform their services and are required to protect it in accordance with applicable contractual and legal obligations.

Legal And Regulatory Requirements

Where disclosure is required or permitted by applicable law, regulation, court order, legal process, or a lawful request from a competent governmental, regulatory, or law enforcement authority, or where necessary to establish, exercise, or defend our legal rights.

Business Transactions

In connection with a proposed or completed merger, acquisition, corporate restructuring, financing, investment, sale of assets, or other business transaction, personal information may be transferred as part of the transaction, subject to appropriate confidentiality obligations and applicable legal requirements.

Protection of Rights And Security

Where we believe disclosure is reasonably necessary to protect the rights, property, safety, security, or legitimate interests of The House of Agrelis, our customers, our business partners, or other individuals, including for the prevention, investigation, detection, or response to fraud, security incidents, unlawful activities, or misuse of our website or services.

With Your Consent

Where you have expressly authorised us to share your personal information for a specific purpose not otherwise described in this Privacy Policy, or where such consent is otherwise required under applicable law.

Except as described in this Privacy Policy or as otherwise required or permitted by applicable law, The House of Agrelis does not disclose your personal information to third parties without an appropriate legal basis or your consent, where such consent is required.

We retain personal information only for as long as is reasonably necessary to fulfil the purposes described in this Privacy Policy, including the provision of our products and services, the administration of customer relationships, the resolution of enquiries or disputes, the protection of our legitimate business interests, and compliance with applicable legal, regulatory, accounting, and tax obligations.

The period for which personal information is retained depends on the nature of the information, the purpose for which it was collected, and any applicable legal or operational requirements. Where retention is no longer necessary, The House of Agrelis will securely delete, anonymise, or otherwise dispose of personal information in accordance with our internal data management practices and applicable law, unless continued retention is required or permitted for legitimate legal, regulatory, or business purposes.

The House of Agrelis maintains appropriate technical, organisational, and administrative safeguards designed to protect personal information against unauthorised or unlawful access, use, disclosure, alteration, loss, or destruction. Our security measures are regularly reviewed and updated to reflect evolving technologies, industry practices, and the nature of the information we process.

Our security programme includes, where appropriate:

• Encryption of personal information during transmission using industry-recognised secure protocols.
• Secure systems, networks, and infrastructure designed to protect stored information.
• Access controls that restrict personal information to authorised personnel who require such access to perform their responsibilities.
• Ongoing monitoring, maintenance, and security assessments intended to identify and address potential vulnerabilities.
• Internal policies, employee awareness programmes, and confidentiality obligations relating to the handling of personal information.
• Appropriate contractual, technical, and organisational safeguards with third-party service providers that process personal information on our behalf.

Although we employ measures designed to protect personal information, no method of electronic transmission, internet communication, or data storage can be guaranteed to be completely secure. Accordingly, The House of Agrelis cannot warrant or guarantee the absolute security of personal information. We continuously review and enhance our security practices to help protect the confidentiality, integrity, and availability of the information entrusted to our House, consistent with applicable legal and regulatory requirements.

Depending on your country of residence and the privacy laws applicable to your personal information, you may be entitled to exercise certain rights in relation to the personal information processed by The House of Agrelis. These rights may include, where applicable:

Right of Access

To request confirmation of whether we process your personal information and, where applicable, obtain access to the personal information we hold about you, together with certain information regarding how it is used.

Right to Rectification

To request that inaccurate, incomplete, or outdated personal information be corrected or updated.

Right to Erasure

To request the deletion of your personal information where there is no overriding legal or legitimate basis requiring its continued retention, subject to applicable legal and regulatory obligations.

Right to Restrict Processing

To request that we restrict the processing of your personal information in circumstances permitted by applicable law while certain requests or objections are being considered.

Right to Data Portability

Where provided by applicable law, to request a copy of certain personal information in a structured, commonly used, and machine-readable format, or to request its transfer to another organisation where technically feasible.

Right to Object

To object to the processing of your personal information where processing is based on our legitimate interests or where your information is used for direct marketing, to the extent permitted by applicable law.

Right to Withdraw Consent

Where processing is based on your consent, you may withdraw that consent at any time. Withdrawal of consent will not affect the lawfulness of any processing carried out before the withdrawal became effective.

Exercising Your Rights

To exercise any of the rights described above, please contact The House of Agrelis using the contact details provided in this Privacy Policy. We may request information necessary to verify your identity before processing your request and may decline or limit requests where permitted or required under applicable law. We will respond to all valid requests within the timeframes prescribed by applicable privacy and data protection laws.